Thousands of Netflix Users Rage After Connection Errors and Outages

Thousands of Netflix users were left without service Monday when the streamer’s network became caught in a connection-checking loop, according to reports.

The issue caused at least 17,000 error reports for the online service and left many users without service on Monday evening, according to Internet monitoring website Downdetector, Variety reported.

“We’re very sorry,” a Netflix spokesman told Variety, “but we’re having unexpected technical issues with Netflix for some members. Our engineers are working to fix this as quickly as possible and will share updates.”

The outage lasted from sometime after 4 p.m. to about 8 p.m. for some users.

One Netflix customer described the issue in an X post, writing, “When you try to play something the device you’re on (like a tv) thinks you have no internet connection so it makes you take a internet speed test and even though you pass it loops and wants you to restart the router etc”

Netflix confirmed that the issue — while not hitting every user — was a problem in multiple countries. Technicians are still unsure what caused the error messages and Internet connection requests.

Netflix reportedly has more than 230 million global subscribers, but last year repaid fees to advertisers after missing viewership targets, a financial blow that sent the company’s stock tumbling more than 50 percent that year.

This year, shares fell again when the streaming giant reported that ad revenue cratered during the writers and actors strike.

In July, the company reported second-quarter earnings of $8.19 billion, which was well below the $8.3 billion expected by Wall Street analysts.

In October, the company announced that it planned to raise prices yet again as the writers and actors strike came to a close.

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